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Returns & Refund Policy

Returns & Refund Policy – Zenoves LLC

Last Updated: January 2026

At Zenoves LLC, customer satisfaction is important to us. Our goal is to provide quality products and a smooth shopping experience through our Shopify store. If you are not fully satisfied with your purchase, this policy outlines how returns and refunds are handled.

1. Eligibility for Returns

You may request a return if all of the following conditions are met:

  • The item is unused, unworn, uninstalled, and in its original condition

  • The item is returned in its original packaging

  • The return request is submitted within 7 days of delivery

  • Valid proof of purchase (order number or receipt) is provided

Items that do not meet these requirements may be refused.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, negligence, or improper handling

  • Clearance, sale, or discounted items (unless defective)

  • Products clearly marked as Final Sale

  • Gift cards and digital or downloadable products

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Clear photos or video of the product

  • Photos of the original packaging

  • Your order number

Once verified, Zenoves LLC will offer a replacement or a refund at no additional cost, in accordance with Shopify payment processing rules.

4. Return Process

To initiate a return:

  1. Contact our support team through the Contact Us page on Zenoves.com

  2. Provide your order number and the reason for the return

  3. Wait for return approval and instructions

Returns sent without prior authorization will not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item

  • Original shipping fees are non-refundable

  • Zenoves LLC is not responsible for lost or damaged return shipments

We strongly recommend using a trackable shipping method.

6. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds are issued to the original payment method used at checkout via Shopify

  • Processing times may vary depending on your bank or payment provider

7. Exchanges

Exchanges are only offered for items that are damaged or defective. If you require an exchange for the same product, please contact our support team with your order details.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment account again

  • Contact your payment provider, as processing times may vary

  • If the issue continues, contact our support team for assistance

9. Policy Updates

Zenoves LLC reserves the right to update or modify this Returns & Refund Policy at any time. Changes will take effect immediately upon posting on this page.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us through the Get in Touch page on Zenoves.com. Our support team will be happy to assist you.

End of Returns & Refund Policy